Return & Refund Policy

✅ Return & Refund Policy – PicknBuy

Thank you for shopping at PicknBuy – Your Trusted eBook Store 📚

Since we provide digital products (PDF eBooks),
✔️ All sales are final and non-refundable.

❌ Why No Refunds?

Digital products are delivered instantly after successful payment.
Once the eBook is downloaded, it cannot be returned like a physical product.

✅ In Case of Download Issues:

If you face any problem with downloading your purchased eBook or if you receive a corrupted file,
👉 Please contact our support team within 7 days of purchase:
📧 support@picknbuys.store

We will assist you by:
✔️ Resending the correct file
✔️ Providing further help to resolve the issue

✅ Typical Situation – Digital Products (like ebooks)

👉 In the case of digital products:

  • Usually, once the customer downloads the PDF ebook → Refund is very hard or not allowed.

  • Why?
    Because once the file is delivered, the customer can copy it infinitely.

✅ What Can a Customer Do?

  1. ❌ They cannot demand a refund directly (unless you provide a refund policy).

  2. ❓ If the product description was misleading → The customer could file a complaint (via Shopify Dispute or Consumer Court).

  3. ⚠️ If the ebook is of very poor quality or has false promises → Your brand reputation can suffer.

✅ My Strong Recommendation

👉 Always have a clear and fair Refund & Return Policy.

📄 Example Policy (Recommended):

“We strive to provide high-quality digital ebooks.
Once an ebook is purchased and downloaded, we generally do not provide refunds.
However, if there is a mismatch with the product description or a technical issue, please contact our support, and we will assist you.”

✅ Extra Tips to Avoid Complaints

✔️ Show sample pages of the ebook → So customers can preview before purchasing.
✔️ Provide a detailed description + table of contents → So customers know exactly what they’re buying.
✔️ Provide clear customer support contact → So they can raise issues easily.

⚡️ Important Reminder:

  • Make sure your email address is entered correctly at the time of purchase.

  • Download links are valid for a limited period (as per our system settings).

🌟 Thank you for trusting PicknBuy – Your knowledge partner ❤️